SKYLINX

FLIGHT OPERATIONS MANAGEMENT SYSTEM

Streamlining pre-flight, in-flight, and post-flight operations for an enhanced user experience.

Focus
UX Strategy, Design System, Research

Project Type
Mission-Critical Operations

Type
Full-design (End-to-End)

Industry
Aviation

CONTEXT

Legacy Tools, Modern Pressures

United’s dispatch operations coordinate hundreds of flights daily across pre-flight, in-flight, and post-flight stages.

For years, dispatchers relied on fragmented legacy systems, spreadsheets, and manual processes to manage each release through tools that were never designed to work together.

PROJECT GOAL

Fragmented + Frustrated

Dispatchers managed every flight across scattered legacy tools — one for weather, another for NOTAMs and spreadsheets for compliance.

The fragmented workflow resulted in delayed releases, higher operational costs, inconsistent compliance reporting and ultimately affecting both performance and passenger experience.

BUSINESS IMPACT

A Unified Operational Platform

The objective was to design a new, smart and unified operations platform that replaces the legacy workflow and functions as the core digital system supporting United’s flight operations.

MY ROLE

Lead UX Designer

The Skylinx project was a multidisciplinary initiative bridging flight operations, engineering and design.

Working under the guidance of a Design Manager, I partnered with stakeholders, engineers and my design team to align on objectives and translate operational challenges into effective design solutions.

I collaborated closely with six engineers and four dispatchers through multiple research and validation cycles, ensuring that design intent remained consistent from discovery through delivery.

Low-Fidelity Wireframes:

  • Created rough wireframes to test layouts, navigation patterns, and task flows.

  • Shared with users to gather early feedback on usability and structure.

Wireframing and Prototyping

MOCK UPS

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UX Highlights

Flight Details and Route Visualization

I designed this section to deliver key flight information at a glance. The clean layout highlights critical updates, while the interactive map provides real-time tracking from Cairo to Islamabad with easy-to-read waypoint and airspace data.

Comprehensive Control and Customization

The control panel is streamlined for quick actions and adjustments, ensuring essential operations are accessible without clutter. The consistent navigation supports fluid management of multiple flights and scenarios.

Clarity of the Weight Panel

The design of the "Weights" section is to clearly display complex weight and balance data at a glance. By organizing key metrics—like ZFW, TOW, and Fuel—with visual progress bars and color-coded alerts, users can quickly assess the aircraft's status and identify potential issues.

This layout supports fast, informed decision-making during flight operations.

Design overview of the map

  • The map is designed with the user in mind, prioritizing ease of use and quick access to critical flight information. It provides a real-time visualization of a flight's path across the Middle East and South Asia, tailored to the needs of flight operations personnel.

  • The aircraft's current location is prominently displayed, with a clear route to the destination, helping users quickly understand the flight's status and progress.

  • The design deliberately reduces visual clutter to ensure that users can focus on the most relevant data, enhancing their ability to make fast, informed decisions.